Hilton Cape Town City Centre Hotel – A small Hilton with a familiar atmosphere
General Info and Location
Hilton Cape Town City Centre opened in April 2011, becoming Hilton’s third hotel in South Africa and the first in the popular South African coastal city of Cape Town. The hotel is located in the business district of central Cape Town, but is within walking distance to a number of attractions, for example, V & A Waterfront where you find plenty of shops and restaurants. There is also a shuttle bus that runs here during the daytime.
It is a relatively small hotel considering it belongs to one of the larger hotel chains, with only 137 rooms, but this means it has quite a relaxed and familiar atmosphere where staff and guests often have the time and opportunity to get to know each other.
As I mentioned, the hotel is not very large, with a total of 102 rooms, 20 executive rooms and 15 suites. The rooms either overlook the coast (with a sea view, depending how high up they are) or Table Mountain, the city’s most famous landmark.
I had booked an executive room and was assigned a room on the fifth floor with views of the coast and the beautiful hills above the city. The ferris wheel down at the waterfront was easily recognisable in the distance and, furthermore, was beautifully illuminated in the evening. Right below my room was the hotel pool.
The room was nicely decorated, spacious and functional, but also very stylish with a modern design and an airy interior. The room consisted of a large king size bed with night tables on either side, a work area with desk chair, and an armchair with matching table close to the window.
A positive note was the number of electrical sockets that were found throughout the room, these were adapted to work with most major country’s plugs. Another fun detail was the tiled stove in the room that was illuminated with attractive lighting.
The bathroom was generous in size and was really fresh with both a large bathtub and shower.
Eating and Drinking
The hotel has two restaurants – a restaurant on the ground floor in the lobby where breakfast is served in the morning, and a restaurant on the first floor, located outdoors on what is called Signal Hill. The hotel’s South African owners have a Muslim background and this is reflected in the restaurant’s culture. For example, the lobby restaurant is alcohol-free.
As a guest in an executive room, I had access to the executive lounge on the first floor. It is a rather small but pleasant room. There is also an area on the outside sun terrace that is reserved for lounge visitors. It is very pleasurable to eat breakfast outside in the sun during summer or enjoy a glass of wine on the terrace in the evening.
The breakfast spread in the lounge offered a number of hot and cold breakfast dishes, but was not as extensive as the breakfast in the restaurant on the ground floor, which I also tried. A cook was also on hand to prepare various breakfast dishes to order, however, there was no bacon to go with the scrambled eggs and no ham to go with the omelet.
In the evening there was a three-hour happy hour in the lounge with simple hot food, bread with cold cuts, cheeses with crackers, and fruit and cake for dessert. South African red and white wine, beer, a simple choice of spirits and, of course, non-alcoholic beverages were all available for self service. Throughout the day there was coffee, tea, soft drinks, juices, fruit and cakes on offer.
The hotel has a sun terrace known as Signal Hill with a small pool. The pool is open from early morning to late evening and it is also possible to go there in the evening and order something to eat or drink from the restaurant next door. Next door to the terrace is the hotel’s gym, although it is quite small, which means that the machines are often in use in the morning or late afternoon, when most people want to train. Adjacent to the gym there are changing rooms and a sauna.
There is a business centre with computers on the first floor, along with a banquet hall and eight meeting rooms.
Next to the hotel is a small grocery store, and across the street there is a petrol station which also sells necessities.
WiFi was free with an acceptable speed.
Service and Status Benefits
Perhaps the greatest advantage of this hotel is the limited number of rooms compared to what one finds in many Hilton hotels around the world. In the lobby, staff work at two large desks where you can sit down while checking in or checking out and are often offered a drink while the formalities are undertaken.
The service was also very polite in the executive lounge, but at the same time familiar and relaxed. Many guests stay at least 2-3 days at the hotel and have time to get to know the staff in the lounge.
I have stayed at this hotel three times and the service has always been excellent, both during check-in and the concierge in the executive lounge.
A very nice hotel, especially for its welcoming and familiar atmosphere that is quite different from many of the major and more impersonal Hilton hotels around the world. Modern and nicely decorated rooms and a nice sun terrace offering the possibility for executive guests to enjoy breakfast in the morning or a glass of wine in the evening outside.
Three stays so far and a fourth is more than likely.