United Club Lounge, London Heathrow (LHR), Terminal 2
United’s lounge in the new Star Alliance terminal at London Heathrow, terminal 2, was the first lounge to open after United Airlines became the premiere airline to move into in the new terminal. It is a big improvement for United travellers compared to the rather dark Star Alliance lounge previously used in terminal 1, as well as United’s own Red Carpet Club lounge, which was in terminal 3 until 2008 and was very worn and deteriorated somewhat during it’s last days.
The new lounge is located in the satellite terminal building of terminal 2, the building commonly called T2B. The building is accessed via a long underground passage from the main building, T2A, where check-in is also located. It is possible to go back and forth between the two buildings without the need for travel documents or passing through security control. The lounges are located one floor above the general transit hall, accessed by elevator or stairs.
The lounge has both a business area (United Club), found behind the reception desk, and a First Class area (United Global First Lounge), whose entrance is opposite the reception desk. The same reception desk is used for both lounges. United Club lounge is available to passengers travelling with United Airlines or Star Alliance business class, or those who have a Star Alliance gold card. There is also an agreement with Priority Pass in place.
In total, the two lounges occupy 2043 square metres. The business lounge has seating for 280 guests. The interior is very bright thanks to the large panoramic windows that let in plenty of natural light and also provide a good view of the apron. The interior is quite elegant and luxurious with a lot of wood, spot lights and decorative ornaments. Attractive coloured glass separates the different sections. The walls are adorned with art that has a historical aviation theme. The general design is one that promotes relaxation and a comfortable place to work.
Eating and Drinking
The range of food and drink is considerably better than what is usually offered in United’s lounges. In a separate room around the corner, to the left after the entrance, is a large self-service buffet with hot food. During this test visit, there was, for example, soup, pie, pasta with tomato sauce, Thai chicken curry with rice, and roast potatoes with vegetables from a large salad buffet.
At another table next to the buffet, was bread, cold cuts, cheeses, ready-made sandwiches, wraps, fruit salads, and small desserts.
For alcoholic beverages, head to the manned the bar in the middle of the lounge, which incidentally is the longest bar in the entire airport, with seating for 25 guests. Here you can order wine, champagne, beer and cocktails from a bartender, all of which are described in a cocktail list at the bar.
There are two white wines, two red wines, a rosé, seven different beers (a mixture of English, American and international beers), a champagne and a Prosecco sparkling wine. Three signature cocktails are also available to order – Rhapsody in Blue, California Treat and Cosmopolitan. All drinks are included in the lounge visit and there is, therefore, no need to pay extra.
Non-alcoholic drinks like juices, soft drinks, water, coffee and tea are available for self-service in the buffet room.
For those who want to work, the lounge has free Wifi throughout, seven telephone booths and plenty of electrical sockets. If you want to relax, there are newspapers, magazines and a TV lounge. There are also eight shower rooms which are shared with the first class lounge.
This is a very impressive lounge from an airline that is not known for its lounges. It has a large selection of food, a very nice staffed bar, and a stylish, modern decor. The only downside is that, despite the size, it can get quite crowded as there are many flights departing simultaneously during the morning.