Plaza Premium Lounge, London Heathrow (LHR), Terminal 2
1st August 2014, the new Plaza Premium Lounge at Heathrow terminal 2 opened, the first Plaza Premium Lounge in Europe. It is the only dedicated third-party lounge in the terminal which consequently means that you can pay for entry if you have no gold card or business class ticket. The lounge is located in the main terminal building, T2A, downstairs in the transit hall. The entrance is found to the right of transfer desks, just around the corner after the desks, with a large entrance that is hard to miss.
The lounge is designed by Kenney Chan, with ‘interactivity’ and ‘creativity’ as the key themes in the design. They have also tried to give the lounge a little British influence by using British suppliers for the interior.
After the small lobby, where the reception is, you can go either to the right or left, through a narrow corridor with walls lined in some kind of dark stone. You will then come to the heart of the lounge, a luxurious bar room with a characteristic square sofa in the middle. Around the bar room are several different rooms with seating areas, work places and a restaurant section with a self-service buffet, chairs and tables.
The design is elegant and stylish with impressive lighting and is somewhat reminiscent of some of the Plaza Premium lounges located in Asia. Almost all are decorated in grey, black and dark wood that is enhanced by ornaments and different lighting effects. During the test visit, the lounge was in absolutely perfect condition, something you might expect in a lounge that has been open for only a month.
During this test visit, in September 2014, it was not possible to gain entry with, for example, Priority Pass or Diners Club, which can be understood, however, this will change in the future. Admission costs £38, which is quite expensive.
Eating and Drinking
In the middle of the lounge is a staffed bar with a wide selection of beverages, such as beer, wine, champagne and various spirits. If you visit the lounge at the invitation of an airline, two glasses of an alcoholic beverage are usually included, at least beer and wine, which will be marked on your ticket with a stamp. Other visitors have to pay for alcoholic beverages. We ordered a glass of white wine to go with lunch. There were two to choose from and the wine was poured into a chilled glass from the bottle, which was a nice gesture.
In a corner of the lounge, right after the entrance, you find the lounge’s buffet area with a self-service buffet, chairs and tables. Plaza Premium themselves call it a tapas bar. The self-service buffet is adorned with light wooden furnishings and pots and pans to serve the food with. Hot food is available, such as chicken legs and rice, as well as sandwiches, toast, jam, cheeses, small desserts and snacks. In the morning there are various breakfast dishes available. The food was to a good standard and tasted great. A decent lunch was much appreciated.
Next to the buffet was also a coffee machine, as well as juices and soft drinks in a fridge.
Free Wifi is available throughout the lounge (the password is on signs around the lounge) and there are several work stations with good access to electrical sockets. British and international newspapers, as well as a decent selection of magazines, are available from a rack. There are also several TVs.
Well-being is also an important part of the lounge’s concept. In the lounge is a Wellness Spa, with a range of treatments that can be ordered (for a fee), such as a massage. There are also five resting rooms if you wish to get some sleep or rest (minimum rental period of three hours). There are, as well, five shower rooms and toilets.
With a very stylish and elegant décor, the lounge feels very exclusive. In addition, a very nice self-service buffet with some nice small dishes. The downside of the lounge is the price, even though it maintains a high level, £38 is rather expensive.