Etihad First & Business Class Lounge, London Heathrow (LHR), Terminal 4
Etihad’s combined First & Business Lounge, located in terminal 4, opened in late 2009 in conjunction with Etihad’s move from terminal 3 to terminal 4. The lounge is located in the eastern part of the terminal, one floor below the general transit hall, right under the Skyteam lounge, and is accessed by stairs or elevator.
The decor is the same as in most Etihad lounges, a rather elegant interior design with furniture in white, beige and dark brown. The lounge maintains a high standard and offers excellent facilities despite its small size. In addition to several seating areas with sofas and lounge chairs, there is also staffed bar, an à la carte restaurant, a good business centre, and a spa where visitors are offered a free 15 minute massage.
The service and attitude in the lounge is attentive and polite. All passengers who visit the lounge for the first time are offered a brief tour and an introduction to the facilities on arrival. There are also a number of staff members working in the lounge taking drink orders.
Eating and Drinking
In the middle of the lounge there is a large à la carte restaurant where it is possible to order a variety of hot dishes. The food varies depending on time of day, with breakfast dishes available until 11am and lunch from about 11.30am onwards.
Lunch and dinner usually comprise of an appetiser, three choices of main course, fruit and dessert. In addition, around the corner there is an extensive self-service buffet with hot dishes, cold meats, salad, Arabic mezze, cheese platters, fruit and mini desserts.
The à la carte restaurant offers table service and there is also a staffed bar where you can order different wines (at least two of each colour), champagne, spirits, and of course coffee, tea and soft drinks. The majority of orders taken, however, are by the attendants passing through the lounge or by the wait staff in the restaurant.
The lounge has its own spa, ‘Six Senses Spa’, where visitors can get a free 15 minute massage, provided there is slots available before departure. If you are planning on a massage, you may want to get to the airport earlier than usual and book an appointment as soon as you arrive in the lounge. There are several different treatments to choose from, such as neck, back and facial massage. Before the massage you are required to complete a questionnaire regarding your health to certify that you are not sick or have any symptoms that could cause problems.
Visitors who wish to work in the lounge can use the well equipped business centre which offers computers and printers. Free WiFi is available throughout the lounge (password from reception). A decent selection of newspapers and magazines are available to borrow and there are several TVs. Toilets and showers are available in the lounge for those who want to freshen up.
Overall, a very good lounge with excellent facilities and quality service, especially considering that London is not a base for Etihad. A stylish interior, an extensive range of food and drink, and of course a big plus is the opportunity of a free massage. This is a lounge that is worth an extra hour at the airport.