British Airways is introducing a new service to ensure that passengers at Heathrow don’t miss their connecting flight.
Called ‘Premium Transfer Drive’, the new service will see domestic passengers who have an onward flight tracked by a team from British Airways, who will be ready to deploy an airside car transfer should there be a risk of the passenger missing their next flight.
The new scheme applies to customers travelling on a UK domestic flight, who are connecting on to either a short-haul flight in Club Europe (business class), a long-haul service in Club World (long-haul business class) or First, or who are Silver or Gold Executive Club members.
Once a transfer car has been deployed, the BA team will also send a message to the inbound aircraft so that the cabin crew can inform the customer that a car will be waiting to transfer them, thereby alleviating any stress or worry.
British Airways is investing £400 million in its Club World with an emphasis on improved catering and sleep. At Heathrow, a First Wing check-in area with direct security and lounge access has already opened, and lounges around the airline’s network are being revamped and improved.